Free Tier Offer FAQ

Where do I signup for the Free Tier Offer?

Sign up for an account today from our website at https://www.voicegain.ai/trial or go directly to the Voicegain Portal at: https://portal.voicegain.ai/signup

What is included in the Free Tier Offer? What kind of apps is this good for?

Free tier provides access to 600 minutes of platform use - either Offline or Realtime Speech-To-Text. 

Do I need to provide a Credit Card as part of the signup process?

There is no need to provide Credit Card or any other method of payment in order to sign up. Please consider adding your Credit Card in case (a) you plan for your usage exceeding the Free Tier or (b) you plan to use the Non Pre-emptible ASR resources.

How long am I eligible for the Free Tier? 

At this time, we are not limiting the Free trial to any particular time period. Each new account is eligible for 5 hours each of Offline and Realtime Speech to Text.

How do I setup payment in case my planned usage exceeds the free tier?

Voicegain Platform pricing is provided on our website: https://www.voicegain.ai/pricing

You can refill your balance in amounts of $5, $10, or $25 dollars.

How do I enter the payment information in order to plan for usage above the Free Tier or use ?

Just click the Balance amount visible in the e.g. $0.95 below

Then click on the gear icon visible in the drawer that opens from the right side. This will take you to our Billing provider Fusebill, where you will be able to enter the payment method information.

What will Voicegain do with the data that I upload/submit during Trial?

Voicegain uses the data to process and generate the recognized text as output. The data and the output may be stored for a limited time (e.g. 7 days default for Audio and Transcripts). After that time the data is deleted permanently. Voicegain does not share the user data with any third party. Voicegain reserves the right to use any user data that is provided as part of the Free Tier in an anonymized way to train its models. Voicegain shall not use any user data that is provided to the Platform once the Free tier is used up to train its models. All user data - whether part of the Free Tier or otherwise - is kept private and confidential.

How can I receive support while using the Voicegain Platform?

Best way to get help is via Voicegain support portal. You can get to it by clicking the  question mark (?) in the header and choosing "Support". From the support portal you can search support articles and FAQs. You can also submit a support ticket via "Submit a request" link in the support portal.

How do I cancel my account?

Please send a email to support@voicegain.ai with request to have the account (and all the data on the account) to be deleted.