Where do I signup for Free Trial?
Do I need to provide a Credit Card as part of the signup process?
There is no need to provide Credit Card or any other method of payment in order to sign up. Each new account is given $1.00 free credit which should be sufficient to explore the functionality of Voicegain platform.
How long is the Free Trial period?
Free trial is not limited to a particular period. Each new account is given $1.00 free credit. Once that credit is used up, you will have to provide a a method of payment (Credit Card) to continue using the features of the Voicegain Platform. Your account remain active even if you run your credit down to zero.
How much will I have to pay after the Free Trial is over?
Voicegain Platform pricing is provided on our website: https://www.voicegain.ai/pricing
You can refill your balance in amounts of $5, $10, or $25 dollars.
How do I enter the payment information in order to continue after I used up the free credit?
Just click the Balance amount visible in the e.g. $0.95 below
Then click on the gear icon visible in the drawer that opens from the right side. This will take you to our Billing provider Fusebill, where you will be able to enter the payment method information.
What will Voicegain do with the data that I upload/submit during Trial?
We will use the data to process and generate the an output. The data and the output may be stored for a limited time (e.g. 7 days default for Audio and Transcripts). After that time the data is deleted. Voicegain does not share the user data with anyone nor use the user data internally for any other purpose. All user data is kept private.
What to do if I have trouble using the Voicegain Platform?
Best way to get help is via Voicegain support portal. You can get to it by clicking the question mark (?) in the header and choosing "Support". From the support portal you can search support articles and FAQs. You can also submit a support ticket via "Submit a request" link in the support portal.
How do I cancel my account?
Please send a email to firstname.lastname@example.org with request to have the account (and all the data on the account) to be deleted.