Here is a workaround for downloading audio from Telephony Bot session (until we add a Download button to the Web UI).
First find the session for which you want to download the audio, enable Developer View on the browser, and click Listen.
Once session audio is loaded, find the request to get data and select the value of multiChannelAudio.
Now, use e.g. Postman to download the audio using the Voicegain /data API
To make the API request you have to use a JWT token:
We suggest using a JWT from a different context - you do not want to by accident regenerate the JWT from a context that is use for production Telephony Bot. Note: only a JWT from your account will work for downloading any of your audio.
Here is how you get the JWT.